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White Frog Publishing - Conditions of Use and Sale

Last updated on 20th June 2013

White Frog Publishing Ltd provide website features and other products and services to you when you visit or shop at whitefrog.co or through other partner sites. White Frog provides these services and products to you subject to the conditions set out here.

Conditions of Use

Please read these conditions carefully before using White Frog services or products.  By using White Frog services or products, you signify your agreement to be bound by these conditions.

By selecting the “I accept” button or other button or mechanism designed to acknowledge agreement to the terms of an electronic copy of these conditions, or by installing, downloading, accessing, or otherwise copying or using all or any portion of the White Frog Materials, (i) you accept these conditions on behalf of the entity for which you are authorised to act (such as an employer) and acknowledge that such entity is legally bound by these conditions (and you agree to act in a manner consistent with these conditions) or, if there is no such entity for which you are authorised to act, you accept these conditions on behalf of yourself as an individual and acknowledge that you are legally bound by these conditions, and (ii) you represent and warrant that you have the right, power and authority to act on behalf of and bind such entity (if any) or yourself. You may not accept these conditions on behalf of another entity unless you are an employee or other agent of such other entity with the right, power and authority to act on behalf of such other entity.



At White Frog we are committed to protecting your security and privacy. We know that when you shop online, you want to know that your name, address, credit card details and any other information you give us is kept safe and secure, and we promise to do that. White Frog's complete commitment to customer service means we'll make sure you, and only you, can access your account or view your financial details. And because we know how annoying junk mail is, we promise not to pass on your e-mail address, home address or any other details to any party.

Electronic Communications

When you use the White Frog website or send emails to us, you are communicating with us electronically.  We will communicate with you by e-mail or by posting notices on the website or through the other White Frog services or products.  For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.

Copyright, Authors' Rights and Database Rights

All content included in or made available through any White Frog service or product, such as text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations is the property of White Frog or its content suppliers and is protected by UK and international copyright, authors' rights and database right laws.  The compilation of all content included in or made available through any White Frog service is the exclusive property of White Frog and is protected by UK and international copyright and database right laws.

You may not extract and/or re-utilise parts of the content of any White Frog product without our express written consent.  In particular, you may not utilise any means of data gathering and extraction tools to extract (whether once or many times) for re-utilisation any parts of the content of any White Frog product or service, without our express written consent.  You may also not create and/or publish your own product that features parts of any White Frog product without our express written consent.


In addition graphics, logos, page headers, button icons, scripts, and service names included in or made available through any White Frog service are trademarks or trade dress of White Frog.  White Frog's trademarks and trade dress may not be used in connection with any product or service that is not White Frog's, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits White Frog. All other trademarks not owned by White Frog that appear in any White Frog service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by White Frog.

Licence and Access

Subject to your compliance with these Conditions of Use and applicable Service Terms and your payment of any applicable fees, White Frog or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make personal and commercial use of the White Frog services or products as applicable.  This licence does not include any resale or commercial use of any White Frog service or its contents; any derivative use of any White Frog service or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by White Frog or its licensors, suppliers, rights holders, or other content providers.  No White Frog service, nor any part of any White Frog service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of White Frog without our express written consent.  You may not use any meta tags or any other "hidden text" utilising White Frog's names or trademarks without our express written consent. You may not misuse the White Frog services or products.  You may use the White Frog services or products only as permitted by law.  The licenses granted by White Frog terminate if you do not comply with these Conditions of Use or any Service Terms.

Your Account

If you use any White Frog service you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password.  You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided.  You can access and update much of the information you have provided us with, including your account settings, in the relevant area of the website.

You must not use any White Frog service: (i) in any way that causes, or is likely to cause, any White Frog service, or any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or (iii) to cause annoyance, inconvenience or anxiety.

We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Conditions of Use or any other applicable terms and conditions, guidelines or policies.

Conditions of Sale

These Conditions of Sale govern the sale of products by White Frog Publishing Ltd to you.  White Frog is a trading name of White Frog Publishing Ltd.

Please read these conditions carefully before placing an order with White Frog Publishing Ltd. By placing an order with White Frog Publishing Ltd, you signify your agreement to be bound by these conditions.

Our Contract

Your order is an offer to White Frog to buy the product(s) in your order.  When you place an order to purchase a product from White Frog, we will send you an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail").  The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered.  We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail confirmation to you that we've dispatched the product to you (the "Dispatch Confirmation E-mail"). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation E-mail for each package, and each Dispatch Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Dispatch Confirmation E-mail.  Your contract is with White Frog Publishing Ltd.  Without affecting your right of withdrawal set out below, you can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail relating to that product.

Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.


You can return a printed book or other physical product you purchased directly from White Frog for a full refund within 30 days of the day you received it as long as it is in new condition and may be subject to shipping costs. After the 30 days have passed, you will no longer be entitled to return your product, unless it is defective. See Warranty Service below. This does not affect your consumer rights.

Note: If you want to return for a refund any White Frog books or products purchased from a third-party retail store, you must return them to the retailer where you made the purchase according to the retailer's return policies.

About Your Refund

When we have received and processed your return, we will refund to the payment method used for the original order.

Note about shipping cost refunds: Return postage costs are only reimbursed if the return is due to White Frog error.

Returning Electronic Media

eBooks and eTeach products you purchase from White Frog are eligible for return and refund if we receive your request within 30 days of the date of purchase; AND the product has not been activated for use on any device. Once a refund is issued, you will no longer have access to the material and any files, datasets or other White Frog materials must be removed and discarded.

Pricing and Availability

All prices are inclusive of legally applicable VAT.

We list availability information for products sold by us on the website including on each product information page.  Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability.  As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.

Please note that unless otherwise stated on the website, delivery estimates are just that.  They are not guaranteed delivery times and should not be relied upon as such.

Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment.  If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you before shipping to request whether you want to buy the product at the correct price or cancel your order.  If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.

Product Information

Unless expressly indicated otherwise, White Frog is not the manufacturer of the products sold on this website. While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. Ingredients may also change. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.

For healthcare products, in the event of any safety concerns or for any other information about a product, please carefully read the information provided with the product or contact the manufacturer. Content on this site is not intended to substitute for advice given by a medical practitioner, pharmacist or other licensed healthcare professional. Contact your healthcare provider immediately if you suspect that you have a medical problem. Information and statements about products are not intended to be used to diagnose, treat, cure or prevent any disease or health condition. White Frog accepts no liability for inaccuracies or misstatements about products by manufacturers or other third parties. This does not affect your statutory rights.


When ordering products from White Frog for delivery outside of the EU you may be subject to import duties and taxes, which are levied once the package reaches the specified destination.  Any additional charges for customs clearance must be borne by you; we have no control over these charges.  Customs policies vary widely from country to country, so you should contact your local customs office for further information.  Additionally, please note that when ordering from White Frog, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products.  Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.


Additional White Frog Terms and Conditions

Please read these conditions carefully before using White Frog services or products.  By using White Frog services or products, you signify your agreement to be bound by these conditions.

Use of the White Frog Software. You may use White Frog Software solely for purposes of enabling you to use and enjoy the White Frog services or products as provided by White Frog, and as permitted by the Conditions of Use, these Software Terms and any Service Terms. You may not incorporate any portion of the White Frog Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the White Frog Software or otherwise assign any rights to the White Frog Software in whole or in part. You may not use the White Frog Software for any illegal purpose.  We may cease providing any White Frog Software and we may terminate your right to use any White Frog Software at any time.  Your rights to use the White Frog Software will automatically terminate without notice from us if you fail to comply with any of these Software Terms, the Conditions of Use or any other Service Terms. Additional third party terms contained within or distributed with certain White Frog Software that are specifically identified in related documentation may apply to that White Frog Software (or software incorporated with the White Frog Software) and will govern the use of such software in the event of a conflict with these Conditions of Use. All software used in any White Frog service is the property of White Frog or its software suppliers and protected by Luxembourg and international copyright laws.

Use of Third Party Services. When you use the White Frog Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.

No Reverse Engineering. Unless explicitly permitted under applicable mandatory law, you may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the White Frog Software, whether in whole or in part, or create any derivative works from or of the White Frog Software.

Updates. In order to keep the White Frog Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.

Our Liability

We will do our utmost to ensure that availability of the White Frog services or products will be uninterrupted and that transmissions will be error-free.  However, due to the nature of the internet, this cannot be guaranteed.  Also, your access to White Frog services or products may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services.  We will attempt to limit the frequency and duration of any such suspension or restriction.

White Frog will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using the White Frog services or products.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.  This condition does not affect your legal right to have goods sent or services provided within a reasonable time or to receive a refund if goods or services ordered cannot be supplied within a reasonable time owing to a cause beyond our reasonable control.

The laws of some countries do not allow some or all of the limitations described above.  If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.

Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.

Applicable Law

These conditions are governed by and construed in accordance with the laws of the United Kingdom of Great Britain and Northern Ireland.  We both agree to submit to the non-exclusive jurisdiction of the courts of the UK, which means that you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Sale and Use in the UK or in the EU country in which you live.

Alterations to Service or Amendments to The Conditions of Use

We reserve the right to make changes to any White Frog services or products, policies,  terms and conditions including these Conditions of Sale and Use, and Service Terms at any time.  You will be subject to the terms and conditions, policies and Conditions of Sale and Use in force at the time that you use the White Frog services or products.  If any of these Conditions of Sale and Use is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.


If you breach these Conditions of Sale and Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale and Use.


We do not sell products for purchase by children.  We sell children's products for purchase by adults.  If you are under 18 you may use the White Frog services or products only with the involvement of a parent or guardian.

Our Contact Details

White Frog is the trading name for White Frog Publishing Ltd and White Frog Digital Pvt Ltd. This website is owned and operated by White Frog Publishing Ltd.

For White Frog Publishing Ltd: 

White Frog Publishing Ltd

6 Highfield Drive, Gildersome, Leeds, LS27 7DW, United Kingdom

Company Registered in England No. 7361493

VAT Reg. No. 101957137

For White Frog Digital Pvt Ltd: 

White Frog Digital Pvt. Ltd.

1212, 12th Floor, Chiranjiv Tower, 43 Nehru Place, Delhi, 110 019, India